Privacy & terms.

The short version: your data is yours, we use it only to answer your customers, and you can take it with you or delete it at any time.

Privacy

What we collect

When you use Askwell we store the messages your customers send, the answers we give and the sources we used, so you can review every conversation. We also keep your account details and billing records.

How we use it

Only to run the service for you: answering your customers, showing your reports and improving answers for your account. We never sell data and never use your conversations to train models for anyone else.

Where it lives

Data is stored in the EU or the US, as you choose, and encrypted in transit and at rest. You can export or delete it at any time from your settings.

Your rights

You can ask for a copy of your data, correct it or delete it. Write to privacy@askwell.ai and a person will reply within two working days.

Terms

Using Askwell

You may use Askwell to answer your own customers. You are responsible for the sources you connect and for following the law in the places you sell.

Plans and billing

Plans renew monthly. You can change or cancel your plan at any time and keep access until the end of the paid month. Trials end after 14 days without any charge.

Availability

We aim for 99.9% uptime and post any incident on our status page. If a planned change affects you, we tell you at least seven days ahead.

Changes

We may update these terms. If a change matters, we email you 30 days before it applies.