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Askwell How it works

Ask it once. It knows.

Askwell reads your help center, policies and order data, answers in about a second with the source attached, and hands the hard ones to your team.

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01 Sources

Reads what you already have.

Website, PDFs, help desks, Notion and live order data. Connect a source once and Askwell keeps it in sync.

Website

● synced

Help center

214 pages

Policy

● synced

Returns & refunds

12 pages

PDF

● synced

Shipping rates

8 pages

Shopify

● synced

Order status

Live

Notion

● synced

Opening hours

3 pages

Zendesk

● synced

Past tickets

1,031 chats

02 Watch it work

One question, three seconds.

No scripts and no decision trees. It reads the right page, writes a real answer and shows where it came from.

The customer asks

Any channel, any wording, any hour.

Askwell reads

It finds the policy, the order and the past chats that matter.

It answers, with the source

A clear reply in about a second, and a link to where it came from.

Askwell

answers from your docs

online

Hi! Can I return shoes I wore once, indoors?

●●● Reading Returns & refunds…

Returns policy §2

Order #4471

Past chat · 12 Oct

Yes. Shoes worn indoors can go back within 30 days. I have emailed you a free return label for order 4471.

answered in 1.1 s · resolved, no human needed

Ask anything…

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03 Handoff

Your rules, not ours.

Decide what Askwell answers and what goes to a person. Every handover arrives with the whole chat and the customer details attached.

When

Confidence below 60%

→

A person takes over, chat attached

Default

When

Customer types “agent” or “person”

→

Hands over at once

Always on

When

Refund over $200

→

Drafts the reply, a person approves

Approval

When

Outside opening hours

→

Takes a message and books a callback

After hours

04 Actions

It does the task, not just the talk.

Askwell can look things up and change them for the customer, inside the chat, with the tools you already use.

Action 01

Track an order

Reads the order and the carrier, and gives the real delivery day.

via Shopify

Action 02

Book a slot

Finds a free time, books it and sends the confirmation.

via Calendly

Action 03

Change an address

Updates the delivery address until the parcel ships.

via WooCommerce

Action 04

Start a return

Checks the policy, creates the return and emails the label.

via your store

05 Analytics

See what they ask.

Every chat becomes a line in the report: the top questions, what Askwell answered alone and where your help center has gaps.

Your data stays yours.

Askwell answers only from the sources you connect. Your data is never used to train models for anyone else.

Only your sources

No answers from the open web. If it is not in your docs, it says so and hands over.

Encrypted

Data is encrypted in transit and at rest, with single sign-on for your team.

Your region

Choose EU or US hosting. Delete a source and it is gone within the hour.

Audit log

Every answer keeps its sources, so you can see why it said what it said.

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Ask away.

Live on your site in ten minutes. No card, no code, cancel any time.

Ask anything…

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