Hale Supply Co.

Plumbers ask for stock and prices from the van. Askwell knows all 9,000 parts better than our catalog does.

Grace Hale

Owner

1.0 s

average first reply

9,000

parts it knows by heart

38%

of collections reserved by chat

Team

23 people

Channels

WhatsApp, Email, Website

Live in

5 days

01 The problem

Hale Supply stocks 9,000 parts. Plumbers called from the van to ask if a part was in stock, what it cost and when it could be collected, and the counter team spent the morning on hold music of their own.

02 The setup

Askwell reads the live stock sheet, the price list and the branch hours. It answers on WhatsApp in about a second and reserves a part for collection when the customer asks.

03 The result

Average first reply dropped to one second, and parts reserved by chat are now the biggest source of counter collections.

04 More stories

More teams, fewer inboxes.

Shop owner in a striped blazer smiling in her stockroom

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68%

fewer support emails

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312

bookings a month by chat

Furniture maker with a grey beard in an olive shirt

Makers

Oakline Furniture

+21%

custom orders

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