Oakline Furniture

It reads our care guides and lead times, and only sends us the custom orders. Those are the ones we want.

Tomas Reid

Co-founder

Furniture maker with a grey beard in an olive shirt

+21%

custom orders

3 days

from sign-up to live

1 in 5

chats become a custom order

Team

8 people

Channels

Website, Email, Messenger

Live in

3 days

01 The problem

Oakline makes tables and chairs to order. Customers asked about wood care, lead times and delivery slots, and the custom orders that actually make money waited in the same queue.

02 The setup

Askwell reads the care guides, the lead-time sheet and past tickets. It answers the routine questions and hands any custom request to the workshop with the dimensions already collected.

03 The result

The team now sees only the conversations that need them. Custom orders get a reply the same morning, and they grew by a fifth.

04 More stories

More teams, fewer inboxes.

Shop owner in a striped blazer smiling in her stockroom

Online store

Ferro & Finch

68%

fewer support emails

Clinic

Northbank Dental

312

bookings a month by chat

Owner of a plumbing supply shop in a blue work jacket

Trade shop

Hale Supply Co.

1.0 s

average first reply

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