Northbank Dental

Patients book, move and cancel on WhatsApp now. The front desk finally answers the people in front of them.

Dr. Owen Hart

Practice owner

Dentist in a blue shirt smiling at the clinic front desk

312

bookings a month by chat

−41%

calls to the front desk

100%

of clinical questions passed to a nurse

Team

11 people

Channels

WhatsApp, Website

Live in

1 week

01 The problem

The front desk at Northbank answered the phone, the door and the inbox at the same time. Most calls were about free slots, moving appointments and which insurers the practice works with.

02 The setup

Askwell reads the practice handbook and the live calendar, and books, moves or cancels appointments on WhatsApp. Anything clinical, like pain or swelling, is handed to a nurse straight away.

03 The result

More than 300 bookings a month now happen in chat. The phone is quieter, and the front desk can look up and talk to the patient in front of them.

04 More stories

More teams, fewer inboxes.

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Online store

Ferro & Finch

68%

fewer support emails

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Trade shop

Hale Supply Co.

1.0 s

average first reply

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Makers

Oakline Furniture

+21%

custom orders

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